Unleashing the Power Within: How Balanced Scorecards Ignite Employee Motivation (Part 1)

Hannah Baldwin, SHRM-CP, Lean Six Sigma Green Belt, PAFM
Firm Administrator

Employee motivation is a key driver of HA success. Housing Authorities are using Balanced Scorecards to ignite motivation in employees. Balanced Scorecards provide a comprehensive view of performance by considering various dimensions such as resident satisfaction, internal processes, learning and growth, and financial outcomes.

According to a Gallup study, organizations with highly motivated employees experience 21% greater profitability compared to those with low levels of employee motivation. Motivated employees are more engaged, productive, and committed to their work, which positively impacts the overall success and performance of the organization.

  1. Clear Objectives: Balanced Scorecards provide employees with clear and specific objectives that are directly linked to the HA’s goals. When employees understand how their work contributes to the bigger picture, they feel a sense of purpose and motivation
  2. Measurable Performance Indicators: Balanced Scorecards define measurable indicators that allow employees to track their progress. Having quantifiable metrics helps employees see their achievements and areas for improvement, driving their motivation to excel. It also helps Executive Directors ensure the Housing Authority is on track with performance indicators across the HA.
  3. Recognition and Rewards: Balanced Scorecards enable the recognition and reward of high-performing employees. Acknowledging and appreciating employees’ efforts fosters a positive work culture and motivates them to continue performing at their best.
  4. Continuous Feedback: Balanced Scorecards facilitate ongoing feedback and performance discussions between employees and supervisors. Regular feedback helps employees identify strengths, areas for development, and growth opportunities, fostering a growth mindset and motivation to excel.
  5. Collaboration and Teamwork: Balanced Scorecards align individual and team objectives, promoting collaboration and teamwork. When employees understand the interdependence of their success with their colleagues and the HA, they are motivated to work together towards shared goals.
  6. Professional Development: Balanced Scorecards highlight learning and growth objectives, emphasizing the importance of continuous development. Providing employees with opportunities for skill enhancement and career advancement fuels their motivation to perform at their best.

In conclusion, Balanced Scorecards ignite employee motivation by providing clear objectives, measurable performance indicators, recognition and rewards, continuous feedback, collaboration opportunities, and a focus on professional development. When employees are motivated, they bring their best selves to work, driving HA success and achieving outstanding results.

If you are interested in discussing how implementing the Balanced Scorecard can help your Housing Authority schedule a call today https://calendly.com/d/z8d-rm4-qk2/discovery-call.

Stay tuned for next month’s topic: Unlocking Success: The Power of Incentive Pay in Driving Exceptional Performance

Hannah Baldwin, SHRM-CP, Lean Six Sigma Green Belt, PAFM
Firm Administrator

Hannah Baldwin is a human resources expert and the Firm Administrator of Smith Marion. She is dedicated to helping housing authorities grow, adapt, and thrive in their endeavors.

With a focus on Strategic Planning, Process Improvement, and Facilitation, Hannah brings her expertise to clients, offering valuable insights and guidance. She is also a co-developer of Smith Marion Connection, a peer group that addresses industry-specific challenges faced by housing authorities. As a facilitator for the semi-annual Connection meetings, Hannah plays a vital role in fostering collaboration and problem-solving.

Within her organization, Hannah is an integral member of the Leadership team. She is passionate about coaching and nurturing careers, acting as a career coach and culture champion. Her genuine interest lies in witnessing employees’ personal growth and development as they discover and leverage their unique abilities.

Hannah holds several certifications, including SHRM-CP, PAFM, and Lean Six Sigma Green Belt, which further showcase her commitment to professional excellence.

On a personal note, Hannah is a graduate of Liberty University, where she earned her Bachelor’s degree in Business Administration with a Concentration in Human Resources. She resides in Southern California with her husband and their daughter.

Ready to Improve Your Leadership Skills, Develop the Best Business Strategies, Plans, & Procedures, & Build Long Term Relationships?

SMConnection is a peer group combining HA consultation and advisory services with our expert accounting knowledge to create the ideal knowledge base and support program for public housing authority directors and finance managers. Apply now to ensure you’re focusing on the right skills, engaging employees, and demonstrating value to board members.


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